1. Who We Are

Big Tissue is a trading name registered in the United Kingdom and is part of the Big Packaging Group. Our registered address is 23 Millbank Grove, BT24 8WQ, United Kingdom. The group also includes Big Paper Bags, Big Tubes and Big Boxes. For data protection enquiries, contact us at sales@bigtissue.co.uk.

2. What Data We Collect

We collect the following personal data when you use our website:

• Quote form submissions: Business name, contact name, email address, phone number (optional), design details, and uploaded artwork files.
• Email correspondence: Any information you send us via email.
• Website usage data: We may use cookies and similar technologies to collect anonymised usage data (see our Cookie Policy).

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your quote requests and enquiries
• To process and fulfil orders
• To communicate with you about your order or enquiry
• To improve our website and services

Our lawful basis for processing your data is legitimate interest (responding to your enquiry) and, where applicable, contract performance (fulfilling your order).

4. How We Store Your Data

Your data is stored securely using industry-standard encryption. Quote form data and uploaded artwork files are stored on secure cloud servers. We retain your data for as long as necessary to fulfil the purpose for which it was collected, typically no longer than 24 months after your last interaction with us.

5. Third-Party Processors

We may share your data with the following third-party processors who assist us in operating our business:

• Cloud hosting provider — to store and process form submissions
• Email service provider — to send transactional emails (e.g. quote confirmations)
• Payment processor — to process payments securely (if applicable)

All third-party processors are contractually obligated to handle your data in compliance with UK GDPR.

6. Sharing within the Big Packaging Group

Big Tissue is part of the Big Packaging Group. We may share your contact details with other companies within the group so they can contact you about relevant products and services. This includes Big Paper Bags, Big Tubes and Big Boxes. If you do not wish to be contacted by other group companies, please email us at sales@bigtissue.co.uk.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right of access — request a copy of your personal data
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data
• Right to restrict processing — request limitation of processing
• Right to data portability — request transfer of your data
• Right to object — object to processing of your data

To exercise any of these rights, email us at sales@bigtissue.co.uk. We will respond within 30 days.

8. Cookies

For details on how we use cookies, please see our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).